Submit your Customer Experience

We encounter Cutomer Experiences all the time - many, many more times than we realise - they are mostly unmemorable, and yet they have a powerful cumulative impact. Our ‘life as a customer’ has a constant sensory and emotional impact on us, even on an unconscious level.

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Reviews are submitted by real people; we don’t make them up, they are submitted by real people with real experience who, by expressing their views are beginning to create ‘Moments of Truth’

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Each review collects ratings based on various categories that are designed to get a feel of the whole customer experience from first encounter to follow-on.

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You can rate reviews of businesses or organisations, service providers, or just about anything that can give a customer experience by selecting a review that has been written and giving your opinion

Comment on reviews

Select a review from the archives or category listings by following the links below to see if something you would like to rate has been reviewed.

Submit a new review

If what you would like to voice your opinion on hasn't been reviewed yet, why not submit a review and let others join in on the conversation you start?

The most recent reviews submitted are listed below. You can visit these by clicking on the title. If the one you are looking for isn't here, why not browse the archives, where you will find every review currently in our database.

Brittany Ferries

Each review is filed under a category, which captures its overall industry sector. To read all reviews for a particular sector, click on the category link below, or select a category from the drop down list...

Ferry Operator (1 entries)

In addition to filing by industry types, we have filed reviews by geographical (country) location. To read all reviews for a particular country select a location from the drop down list...

You can see all the reviews we have available in our extensive library, which you will find in the archives

June 2007

Have your say

If you have a customer experience that isn't already reviewed on this site, and would like to add it to the overall discussion, you can submit it by completing the form below.

All we ask is that you keep it clean, you try and be constructive, even if you are being critical, and that you make it as objective as you can.

Tell us about your customer experience

Your details...

We ask that anyone who contributes to this site takes responsibility for their words, so please tell us your name and e-mail address. Only your name will be published with your review.

Name:

E-Mail:

(not displayed)

About the provider...

OK, now we can get down to business. We'd like you to tell us the name of the 'provider' of your experience, and what 'industry' they are in (for example leisure, tourism, transport etc.)'

Provider:

Industry:

Telephone:

Website:

Your review

Date of Experience: (MM/YYYY)

Next, please tell us, in no more than 300 words, about your experience. We may edit this for consistency within the site.

Your ratings...

Marketing

How easy is it to understand what the company is promising, and determine whether this is of interest?

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Physical Premises

How well does the business look after its premises and/or website? How that does affect your experience?

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Employees

How well do they know their products/services/processes, how attentive are they to your needs, and how willing are they to connect with you in a meaningful, pleasant manner?

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Convenience

How easy it it for you as the customer to say Yes?, from finding what you want, to selecting your purchase (or making your booking), to buying them and taking delivery

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Performance and After Care

How well did the product/service live up to the marketing and employee promise? If you experienced any issues, how well and quickly were these resolved?

Rate it: Comment:

I know it's a pain to have to type in a word before you can leave a comment on a blog, especially if you have problems with your sight, but automated spam is even more of a pain, trust me. Please type the word you see below in the box before clicking 'submit'. I apologise for any inconvenience this causes:

If you are satisfied that you have said your piece and rated your experience, click submit and your opinion will be added to all those already submitted.

Please Note:

Customer Experience Central will not use your contact information for any purpose other than contacting you directly. Your information will not be shared with anyone or any organisation outside Customer Experience Central.