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about experiences

We encounter Cutomer Experiences all the time - many, many more times than we realise - they are mostly unmemorable, and yet they have a powerful cumulative impact. Our ‘life as a customer’ has a constant sensory and emotional impact on us, even on an unconscious level.

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review experiences

Reviews are submitted by real people; we don’t make them up, they are submitted by real people with real experience who, by expressing their views are beginning to create ‘Moments of Truth’

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submit a review

Each review collects ratings based on various categories that are designed to get a feel of the whole customer experience from first encounter to follow-on.

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submit a review

You can rate reviews of businesses or organisations, service providers, or just about anything that can give a customer experience by selecting a review that has been written and giving your opinion

Comment on reviews

Select a review from the archives or category listings by following the links below to see if something you would like to rate has been reviewed.

Submit a new review

If what you would like to voice your opinion on hasn't been reviewed yet, why not submit a review and let others join in on the conversation you start?

recent entries

The most recent reviews submitted are listed below. You can visit these by clicking on the title. If the one you are looking for isn't here, why not browse the archives, where you will find every review currently in our database.

author

Each review is filed under a category, which captures its overall industry sector. To read all reviews for a particular sector, click on the category link below, or select a category from the drop down list...




author

In addition to filing by industry types, we have filed reviews by geographical (country) location. To read all reviews for a particular country select a location from the drop down list...


archives

You can see all the reviews we have available in our extensive library, which you will find in the archives

review image

Brittany Ferries

Review submitted on Monday 25 June 2007 by Andy White

About Brittany Ferries...

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Visit the Brittany Ferries website

The rating...

Marketing: 14321   

Physical Premises: 21321   

Employees: 32121   

Convenience: 43211   

Performance and After-Care: 43211   

The experience...

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What popular opinion says

We have collected your feedback and opinions, and rated Brittany Ferries on the basis of what you have said so far. Here are the results:

The results given below are based on 4 reviews


Marketing: 21321

Explanation: How easy is it to understand what the company is promising, and determine whether this is of interest?

Physical Premises: 21021

Explanation: How well does the business look after its premises and/or website? How that does affect your experience?

Employees: 32121

Explanation: How well do they know their products/services/processes, how attentive are they to your needs, and how willing are they to connect with you in a meaningful, pleasant manner?

Convenience: 43210

Explanation: How easy it it for you as the customer to say Yes?, from finding what you want, to selecting your purchase (or making your booking), to buying them and taking delivery

Performance and After-Care: 32101

Explanation: How well did the product/service live up to the marketing and employee promise? If you experienced any issues, how well and quickly were these resolved?

Overall Result

Explanation: We want to give you a general feel for the overall feel of the experience of Brittany Ferries; to do this we have averaged all the ratings submitted for Brittany Ferries


Overall Rating for Brittany Ferries: 32121

review image

What others had to say...

Read what other people have had to say about their experiences of Brittany Ferries; their opinions, their conclusions, the good things and the bad, everything that went into creating their customer experience of Brittany Ferries.

Review submitted by Andy White on 07/24/07

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Ratings...

Marketing: 14321

Physical Premises: 21321

Employees: 32121

Convenience 43211

Performance & After-Care: 54321

Additional Comments...

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Overall score for Brittany Ferries: 3.00

Review submitted by Phil on 07/12/07

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Ratings...

Marketing: 32121

Physical Premises: 21321

Employees: 43211

Convenience 43211

Performance & After-Care: 32121

Additional Comments...

None

None

None

None

None

Overall score for Brittany Ferries: 3.20

Review submitted by Pete on 07/12/07

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Ratings...

Marketing: 32121

Physical Premises: 43211

Employees: 21321

Convenience 54321

Performance & After-Care: 21321

Additional Comments...

None

None

None

None

None

Overall score for Brittany Ferries: 3.20

Review submitted by Pete on 06/26/07

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Ratings...

Marketing: 14321

Physical Premises: 21321

Employees: 32121

Convenience 43211

Performance & After-Care: 43211

Additional Comments...

None

None

None

None

None

Overall score for Brittany Ferries: 2.80

review image

Have your say about Brittany Ferries

If you have a customer experience of Brittany Ferries and would like to add your voice to the discussion, you can submit your opinion by completing the form below. All we ask is that you keep it clean, you try and be constructive, even if you are being critical, and that you make it as objective as you can.

Your details...

Name:

E-Mail:

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Your review



Your ratings...

Marketing

How easy is it to understand what the company is promising, and determine whether this is of interest?

Rate it:      Comment:  

Physical Premises

How well does the business look after its premises and/or website? How that does affect your experience?

Rate it:      Comment:  

Employees

How well do they know their products/services/processes, how attentive are they to your needs, and how willing are they to connect with you in a meaningful, pleasant manner?

Rate it:      Comment:  

Convenience

How easy it it for you as the customer to say Yes?, from finding what you want, to selecting your purchase (or making your booking), to buying them and taking delivery

Rate it:      Comment:  

Performance and After Care

How well did the product/service live up to the marketing and employee promise? If you experienced any issues, how well and quickly were these resolved?

Rate it:      Comment:  


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If you are satisfied that you have said your piece and rated your experience, click submit and your opinion will be added to all those already submitted.

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