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Who currently delivers the experiences we really want? Where and when are these available? How can we get the experiences we desire? (And if you’re a business, what do customers really, really want?)
If you would like to find out more about Customer Experience, have suggestions for how we can improve or extend this site, or would simply like to connect with Matthew, please contact us either directly via the site by using the contact form, or drop us an e-mail
.A Word on Social Contribution
Most visitors to this site are fortunate enough to have plenty of choice in their daily lives, including the power to choose their own Customer Experiences. Recognising that many are far less fortunate, you’ll find logos here for social enterprise foundations that are redefining charitable giving, to ensure the most effective methods of targeting giving to yield the biggest benefits for those in need.
This site is funded by Delta Change Management, a member of the XL Results Foundation Social Enterprise Accreditation program, which guarantees that at least 10% of all profits go to nominated charities. Delta Change Management is honoured to support Global Angels and The Hunger Project, and we would invite you to visit their sites, and get involved if you feel moved to make a difference in this way.
Over time, this aim is for this website is to generate revenues, via non-affiliated Google ads, and ads by companies who are reviewed on this site. Unlike other sites, however, the prominence of this second group of ads will be determined by the quality of their Customer Experience, based on your reviews. The profits from both revenue sources will also be leveraged to contribute to XL social causes.
Delta Change Management specialises in helping companies define and build outstanding Customer Experiences, drawing on twenty years’ experience of supporting innovative market launches, including leading propositions such as Tesco Personal Finance, the Virgin One Account and Private Banking at The Royal Bank of Scotland. Its principal, Matthew Newnham, has spoken frequently at business seminars on the importance of the Customer Experience and consults regularly with growing businesses to realise their full potential.
